Please read before purchasing
[User Guide] Please read before purchasing
When you make a purchase, we will provide thorough support until the product arrives. Please note the following points. Please be sure to read them to ensure you can shop with peace of mind.
▼About the product
◇Poorly attached buttons◇Wrinkles from folding during shipping◇Different from what was expected◇Buttonholes missing◇Embroidery misalignment/fraying/small stains/scratches from the manufacturing process◇Slight fading/discoloration◇Glue/paint overflow◇Strong odor due to the nature of the product◇Chalk marks (will come off with washing)◇Changes in fabric, color, or design due to reproduction◇Different sizes◇Uneven coloring of resin and bead products (accessories, goods, etc.)
◇Distortion of stud earrings (accessories)
[About washing]
Please handle with care by hand washing at your own discretion. To prevent color transfer, we recommend that you avoid washing with other clothing. Please be careful of color transfer through physical contact, even when not washing.
[About accessory products]
・ When storing, avoid places exposed to direct sunlight or high temperatures.
・If sweat, moisture, or oil gets on the jewelry, wipe it carefully with a dry, soft cloth. Sweat and oil in particular can damage the jewelry due to the ingredients they contain, so be sure to wipe them off carefully.
・If sweat, moisture, or oil gets on the jewelry, wipe it carefully with a dry, soft cloth. Sweat and oil in particular can damage the jewelry due to the ingredients they contain, so be sure to wipe them off carefully.
- Please be careful to avoid damage caused by dropping or impact.
・Wearing jewelry products while bathing, in a hot spring, or in a pool may damage the product (excluding stainless steel products).
・ If you are not going to use your jewelry for a long period of time, we recommend storing it in an airtight bag. This will help prevent it from fading due to oxidation, and will help it last longer by preventing scratches caused by dust or other jewelry touching each other.
[About metal allergies]
Please be aware of metal allergies when using products that contain metal due to the nature of the material. Even if the product is made of a material that is less likely to cause allergies or is plated, the causes of allergic reactions vary from person to person, so we cannot guarantee that no one will have an allergic reaction.
Please note that we cannot answer any questions regarding whether or not you may have an allergic reaction, as this depends on the individual's constitution, contact with the skin, sweat or moisture, and other factors when wearing the product. Please check the material information and make your own judgment regarding whether or not you can wear the product. Also, if you experience any skin abnormalities, immediately stop using the product and consult a specialist. We do not accept returns due to allergies.
▼Product delivery period
・Regular products
Ships within 3 to 7 business days
・Pre-order
Expected to ship within 7 to 14 business days
If you order other products together, we will ship them together after the products arrive. However, it may take longer due to unforeseen circumstances such as holiday season, traffic conditions, customs stops, etc.
If you order other products together, we will ship them together after the products arrive. However, it may take longer due to unforeseen circumstances such as holiday season, traffic conditions, customs stops, etc.
▼About emails after completing an order
After you place an order, we will always send you an automatic email. We will also contact you by email for other important information. If you do not receive an email, please check [Important] For customers who have not received an order confirmation email .
Most carrier emails (au/docomo/softbank) are blocked by spam filters, so they cannot be used. We are not responsible for any inability to receive or check emails due to your settings or environment.
Other enquiries: Please use the official LINE icon on the bottom right.
▼About shipping
All delivered items will be shipped with a tracking number.
・In order to provide the lowest possible prices, and out of consideration for environmental issues, we will ship in simple packaging. Shoes and accessories may not come with a box.
・In order to protect personal information, we are striving to go paperless, so we do not enclose a delivery note. Please check the delivery note yourself when confirming your order.
・The contents may be checked at customs. At that time, there may be holes or signs of opening in the bag, but please note that this is a possibility for all imported products.
・Please note that the packaging may be damaged or the product may lose its shape during shipping due to overseas shipping. Please understand that the box may be crushed due to the nature of long-distance air transport.
・If you are not at home, the delivery company will notify you by sending an absence notice. Please use the absence notice to request redelivery yourself. Products that have exceeded the storage period will be disposed of at the distribution center for a fee, so we cannot accept any reshipment or refunds under any circumstances. If you contact us before the product is disposed of, you can pay the return shipping fee + reshipment fee + handling fee (varies depending on weight and distance) to process the reshipment. We are not responsible for any products that are abandoned and disposed of by the customer.
Please rest assured that your personal information will not be used for any purpose other than shipping your order.
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[Process from ordering to delivery]
Ordering
↓
Our order (purchase)
↓
International Shipping
↓Customs clearance
Domestic Shipping
↓
arrival
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▼About shipping charges
Shipping fee is 700 yen nationwide
There are no additional charges for Hokkaido, Okinawa, and remote islands!
Free shipping for orders over 12,000 yen
Yamato Transport and Sagawa Express
▼About payment methods
・Credit card (VISA/MASTER/American Express/JCB)
・Amazon Pay
・Google Pay
・ShopPay
・Apple Pay
▼About product cancellations, exchanges and returns
・We do not accept cancellations after an order has been placed. Once you place your order, the order will be placed with the overseas manufacturer immediately. Since import customs fees and purchasing fees are incurred at the time of purchase, we cannot accept cancellations even before the product is shipped. When we receive your order information, you agree to our terms of use and a sales contract will be concluded between you and our store.
-For the reasons stated above, we cannot accept color/size exchanges or product exchanges after an order has been placed.
・We do not accept returns due to customer's convenience. We will only exchange products if the reason is our fault, such as initial defects or incorrect delivery, and you notify us within 3 days of arrival. We will only refund if the product is out of stock. We cannot accept any returns after the 4th day, so please check the condition of the product as soon as possible after it arrives. For details, please check the refund and return policy .
▼About inquiries
Please click here .
▼Frequently Asked Questions
Thank you for reading to the end.